Identifying psychophysiological pain points in the online user journey: The case of online grocery - Giroux-Huppé, Caroline; Sénécal, Sylvain; Fredette, Marc; Chen, Shang Lin; Demolin, Bertrand; Léger, Pierre-Majorique (Design, User Experience, and Usability. Practice and Case Studies. HCII 2019, 2019)