Bombardier Flexjet Significantly Improves its Fractional Aircraft Ownership Operations - Hicks, Richard; Madrid, Richard; Milligan, Chris; Pruneau, Robert; Kanaley, Mike; Dumas, Yvan; Lacroix, Benoit; Desrosiers, Jacques; Soumis, François (Groupe d’études et de recherche en analyse des décisions, 2004)